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Clefmate.com Privacy Policy
Last Updated: 05 July 2026
1. Introduction
This Privacy Policy explains how Clefmate.com collects, uses, stores, and protects personal information when users browse the website, create accounts, make reservations, or interact with partner hotels.
2. Information We Collect
Personal Information (name, email, phone, ID documents)
Booking Information (hotel, dates, room type, guests)
Technical Information (IP address, browser, device, cookies)
Partner & Business Information (property details, pricing, settlement info)
3. How We Use Your Information
Process reservations and manage bookings
Communicate confirmations and updates
Improve platform performance
Prevent fraud and unauthorized access
4. Legal Basis for Processing
We process data under user consent, contractual necessity, legitimate interests, and compliance with Ghana’s Data Protection Act and global regulations.
5. Sharing of Information
We share data with partner hotels, payment processors, IT providers, and legal authorities when required. Clefmate does not sell personal data.
6. Data Retention
Data is retained only as long as necessary for booking operations, legal compliance, and security.
7. Your Rights
Access your data
Request correction or deletion
Withdraw consent
Request data portability
8. Security
We use SSL encryption, secure hosting, access controls, and regular audits.
9. Children’s Privacy
Clefmate is not intended for minors. Child-related data is only processed when provided by a guardian.
10. Changes to This Policy
Updates will be posted on this page with a revised date.
11. Contact Information
Email: [email protected]
Phone: +233 (0) 244 727 042
Address: Kumasi, Ghana